Three objectives
Not every call will achieve all three. If the customer declines, stop politely and record that outcome.
Simple call flow
1 · Open
Introduce yourself and The Calls Warehouse. Clearly explain why you're calling. Don't claim you've spoken to them before unless that is confirmed.
2 · Find the contact
Ask who looks after the company's broadband or telecoms. If you're speaking with the wrong person, ask for an appropriate contact route.
3 · Confirm the email
Check the best email address for the right contact. Repeat anything unclear.
4 · Explain and close
Explain what would be emailed, check they're happy to receive it, thank them and finish professionally. If they ask not to be contacted, accept and record that request.
After the call
Use these boxes to reflect on the role-play. Do not enter real customer personal data.